Areas of Specialization

Leadership Development Initiatives

  • Foundations of Leadership in 21st Century
  • Latent to Active Talent Management
  • Leadership Pipeline
  • Level 5 Leadership
  • Vision & Values Creation
  • Vision & Values Roll-out

Customer Services

  • Achieving Breakthrough Service
  • Communicate to Win Hearts
  • Structured Problem Solving & Decision Making
  • Serving Kings & Queens’ Needs
  • Customer Centricity Interventions (Pulse Check)

Six Sigma Training

  • Six Sigma Service Excellence
  • Six Sigma Operational Excellence
  • Structured Decision Making Using DMAIC

Team Development

  • Attitude, Communication, Synergy & Execution (ACSE)
  • People Development Toolkit
  • Supervision for Success (First Line Supervisory Skills)
  • Rational Conflict Management
  • Monkey Management (Time Management Module)
  • Building Team GOALL (Growth via Optimism, Attitude, Learning and Leading)
  • Effective Stress Management

Communication & Presentation Skills

  • Communicate to Win Hearts
  • Disability Sensitization
  • Making Impact Through Presentations
  • Training of Trainers
  • Business Writing Essentials
  • English Language Proficiency & Competency

Contact Center Optimization

  • Re-Vitalizing Call Center Professionals
  • Ergonomics for Contact Centers
  • Managing Call Center Teams
  • Health, Wellbeing & Physical Improvement
  • Mental Health Awareness Training
  • Managing Contact Center KPIs