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Leadership Development Initiatives
- Leading in a Quantum World
- Foundations of Leadership in 21st Century
- Vision & Values Creation
- Vision & Values Roll-out
Services Excellence
- Communicate to Win Hearts
- Structured Problem Solving & Decision Making
- Customer Centricity Engagements (Pulse Check)
Six Sigma Training
- Six Sigma Service Excellence
- Six Sigma Operational Excellence
- Structured Decision-Making Using DMAIC
Team & Performance Development
- Attitude, Communication, Synergy & Execution (ACSE)
- From Performance Appraisal to Performance Management
- People Development Toolkit
- Supervision for Success (First Line Supervisory Skills)
- Rational Conflict Management
- Monkey Management (Time Management Module)
- Building Team GOALL (Growth via Optimism, Attitude, Learning, and Leading)
- Effective Stress Management
Communication & Presentation Skills
- Communicate to Win Hearts
- Making Impact Through Presentations
- Training of Trainers
- Business Writing Essentials
- English Language Proficiency & Competency
Contact Center Optimization
- Re-Vitalizing Call Center Professionals
- Ergonomics for Contact Centers
- Managing Call Center Teams
- Health, Wellbeing & Physical Improvement
- Mental Health Awareness Training
- Managing Contact Center KPIs
